Last Updated: October 15, 2026

Welcome to OrthoAlign Solution. These Terms and Conditions govern your access to and use of the OrthoAlign Solution website, digital orthodontic treatment-planning services, secure case-management systems, communication channels, and related digital services.

OrthoAlign Solution specializes in digital orthodontic treatment planning and provides professional planning support to orthodontists, dentists, dental clinics, dental laboratories, aligner brands, and other authorized professional organizations.

Our services may include digital case assessment, 3D visualization, virtual treatment setup, clear aligner sequencing, digital staging, treatment-plan refinement, case review, and preparation of applicable digital deliverables.

By accessing our website, creating an account, submitting a case, purchasing a service, or using any OrthoAlign Solution platform or service, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.

If you do not agree with these terms, you should not access or use our services.

OrthoAlign Solution is a registered entity operating in the Islamic Republic of Pakistan. These Terms and Conditions should be read together with our applicable Privacy Policy, Refund Policy, and other policies or service-specific agreements.

1. Introduction

OrthoAlign Solution provides professional digital orthodontic planning services through secure digital platforms and related communication systems.

Our purpose is to support qualified dental professionals and organizations with efficient, accurate, and professionally structured digital treatment-planning workflows.

OrthoAlign Solution does not provide direct patient diagnosis, physical dental treatment, or independent clinical care. All digital treatment plans and planning materials must be reviewed by the treating dental professional before clinical implementation.

By using our services, the client acknowledges that digital treatment planning is a professional support service and that final clinical responsibility remains with the treating practitioner.

2. Terminology

For the purposes of these Terms and Conditions:

“OrthoAlign,” “OrthoAlign Solution,” “Company,” “we,” “us,” or “our”

Refers to OrthoAlign Solution, the entity providing digital orthodontic treatment-planning services.

“Client,” “you,” or “your”

Refers to any authorized professional, dental practice, institution, company, laboratory, or organization using OrthoAlign Solution services.

“Services”

Refers to the digital orthodontic treatment-planning services and related professional deliverables offered by OrthoAlign Solution.

“Case”

Refers to a digital orthodontic treatment-planning submission provided by a client for review, planning, modification, or completion.

“Deliverables”

Refers to applicable treatment plans, digital planning links, simulations, staging information, files, reports, or other digital materials provided as part of a purchased service.

“Portal”

Refers to the secure digital environment used by OrthoAlign Solution for case submission, case management, communication, file exchange, treatment-plan review, and related activities.

3. Scope of Services

OrthoAlign Solution specializes in digital orthodontic treatment planning for professional clients.

Depending on the selected service, our work may include:

• Digital orthodontic case assessment

• 3D case visualization

• Virtual treatment setup

• Clear aligner treatment sequencing

• Digital staging

• Evaluation of planned tooth movements

• Treatment-plan review

• Case refinement

• Digital treatment-plan modifications

• Preparation of applicable production-ready digital files

• Case communication and planning support

• Related digital orthodontic workflow services

Our services are customized according to the information, clinical instructions, records, and requirements supplied by the client.

OrthoAlign Solution does not manufacture, sell, package, or directly supply physical orthodontic aligners as part of its digital treatment-planning service.

For additional information about our professional services, please visit the OrthoAlign Solution Services page.

4. Professional Use and Eligibility

OrthoAlign Solution services are intended primarily for qualified dental professionals and authorized professional organizations.

Eligible users may include:

• Licensed orthodontists

• Licensed general dentists

• Dental clinics

• Registered dental laboratories

• Professional aligner companies

• Authorized orthodontic organizations

• Other approved dental or healthcare institutions

By using our services or submitting a clinical case, the client confirms that they have the necessary professional authority and authorization to submit and review the relevant information.

OrthoAlign Solution may request appropriate verification information where necessary to confirm a user’s professional status or authorization.

We reserve the right to restrict access where we reasonably believe an account is being used by an unauthorized person or organization.

5. Website and Portal Usage

Clients may use the OrthoAlign Solution website and secure portal only for legitimate and authorized purposes.

Users must not:

• Attempt to gain unauthorized access to another account.

• Circumvent security or authentication controls.

• Upload malicious software or harmful files.

• Attempt to interfere with the operation of the platform.

• Reverse-engineer proprietary systems.

• Copy or reproduce proprietary platform functionality.

• Use the platform for unlawful purposes.

• Submit fraudulent or unauthorized clinical cases.

• Misuse patient or client information.

• Share confidential account credentials with unauthorized users.

• Attempt to gain access to restricted administrative functions.

Any activity that threatens the security, integrity, availability, or proper operation of our website or portal may result in immediate restriction or termination of access.

6. Account Security and Client Responsibility

Where OrthoAlign Solution provides access through an individual or organizational account, clients are responsible for protecting their account credentials.

Clients should:

• Keep login credentials confidential.

• Use strong and appropriate passwords.

• Avoid sharing account access with unauthorized individuals.

• Notify OrthoAlign Solution promptly if unauthorized access is suspected.

• Ensure that employees or team members using an organizational account are authorized.

• Log out of shared or public devices where appropriate.

The client is responsible for activities conducted through their account, except where responsibility is otherwise established under applicable law.

OrthoAlign Solution will take reasonable measures to maintain the security of its systems, but clients must also follow appropriate account-security practices.

7. Case Submission Requirements

Accurate and complete information is essential for effective digital orthodontic treatment planning.

Clients are responsible for submitting all information required for the selected service.

Depending on the case, required information may include:

• Patient information

• Age and date of birth

• Sex

• Treatment objectives

• Chief complaint

• Clinical history

• Doctor’s prescription or RX

• Treatment instructions

• Additional clinical notes

• Upper STL files

• Lower STL files

• Patient photographs

• Occlusal photographs

• X-rays

• Other diagnostic records

• Relevant treatment history

• Specific planning preferences

Clients must verify that submitted files are:

• Correct

• Complete

• Readable

• Properly matched

• Associated with the correct patient

• Suitable for the requested planning service

Missing, incorrect, distorted, corrupted, mismatched, or unusable files may delay the case.

Where additional information is necessary, OrthoAlign Solution may place the case on hold until clarification or replacement files are received.

8. Client Responsibility for Patient Information

Clients are responsible for ensuring that they have the appropriate authority, permissions, and patient consent required to submit patient information to OrthoAlign Solution.

This may include patient photographs, scans, X-rays, prescriptions, treatment records, and other clinical information.

Clients must not submit patient information through unauthorized channels when a secure OrthoAlign Solution portal or designated communication method is available.

The client remains responsible for ensuring that information submitted to OrthoAlign Solution is lawful and appropriate for the requested service.

9. Case Numbers and Digital Case Records

Cases may be assigned a unique case number or digital reference within the OrthoAlign Solution system.

Clients should use the correct case number when communicating with our team about:

• Case status

• Revisions

• Treatment-plan questions

• Technical issues

• File requests

• Case clarification

• Approval or modification requests

Accurate case identification helps maintain an organized workflow and reduces the risk of communication errors.

Clients should review case information carefully before submission and notify our team promptly if incorrect information has been submitted.

10. Treatment Planning and Clinical Review

OrthoAlign Solution provides digital planning support based on the information and instructions supplied by the client.

The treating professional is responsible for reviewing the proposed treatment plan before clinical use.

This review may include evaluation of:

• Planned tooth movements

• Treatment sequence

• Digital staging

• Occlusion

• Attachments, where applicable

• IPR requirements, where applicable

• Treatment objectives

• Clinical feasibility

• Overall treatment suitability

The treating professional remains responsible for the final clinical decision.

OrthoAlign Solution’s digital treatment-planning service should not be interpreted as a substitute for professional diagnosis, clinical examination, or independent clinical judgment.

11. Delivery Protocol

Applicable treatment plans, planning links, digital files, and other deliverables may be provided through the secure OrthoAlign Solution portal or another approved communication channel.

Delivery methods may vary depending on the service purchased and the requirements of the individual case.

Clients should use the designated secure portal whenever available for case-related file exchange and communication.

Standard Processing Time

Most standard cases are generally processed within 48–72 hours.

Actual processing time may vary depending on:

• Case complexity

• Number of submitted cases

• Quality of digital records

• Completeness of the prescription

• Additional clinical requirements

• Revision requests

• Technical issues

• Client response time

• Additional clarification requirements

The 48–72-hour timeframe is an estimated standard turnaround period and does not constitute an unconditional guarantee for every case.

Cases requiring substantial modifications, clarification, or specialized planning may require additional time.

12. Case Revisions

Clients may request revisions according to the applicable service terms.

Where revisions are included in the selected service, requests should generally be submitted within 7 days of receiving the applicable treatment-plan deliverable.

Minor changes that remain within the original scope may be accommodated without an additional charge.

However, additional fees may apply when requested changes require substantial replanning or significantly alter the original case requirements.

Examples may include:

• Changing the original treatment objective

• Providing new or substantially different clinical instructions

• Requesting extensive treatment-plan modifications

• Requesting a new planning approach

• Adding requirements that were not included in the original submission

• Replanning caused by incomplete or incorrect information supplied by the client

Clients should provide clear revision instructions so that our planning team can accurately understand and process the requested changes.

13. Client Support

OrthoAlign Solution provides support to professional clients through available communication channels, including email, telephone, and the secure portal.

Our support team can assist with:

• General service questions

• Case status

• Portal-related issues

• File submission questions

• Planning workflow questions

• Revision requests

• Technical concerns

• Case communication

We aim to respond to support inquiries within one business day.

Response times may vary depending on the complexity of the inquiry, current support volume, technical circumstances, and whether additional information is required.

For case-specific inquiries, clients should provide the relevant case number whenever possible.

14. Clinical Disclaimer

OrthoAlign Solution does not provide direct patient care, diagnosis, dental treatment, or independent clinical consultation.

Our digital treatment plans and related materials are intended to serve as professional planning tools for qualified dental professionals.

The treating doctor remains responsible for:

• Patient examination

• Diagnosis

• Clinical assessment

• Treatment planning decisions

• Prescription

• Approval of digital treatment plans

• Patient communication

• Patient consent

• Treatment implementation

• Monitoring of treatment

• Final clinical outcomes

OrthoAlign Solution does not guarantee a particular patient outcome.

Clinical outcomes may be influenced by patient biology, compliance, treatment execution, clinical decisions, and other factors outside our control.

We are not responsible for outcomes resulting from the misuse, alteration, misinterpretation, or unauthorized use of our digital planning materials.

15. Intellectual Property and Ownership

All proprietary materials belonging to OrthoAlign Solution remain the property of OrthoAlign Solution or the applicable licensors.

This may include:

• Website content

• Branding

• Logos

• Graphics

• Platform interfaces

• Software components

• Documentation

• Proprietary workflows

• Internal processes

• System architecture

• Other proprietary materials

Nothing in these Terms grants the client ownership of OrthoAlign Solution’s proprietary technology or intellectual property unless expressly agreed in writing.

Clients may use applicable treatment-planning deliverables provided to them for their authorized professional purposes, subject to the applicable service agreement.

16. Client Data and Submitted Information

Clients retain ownership of their submitted patient and case information, subject to applicable law and any contractual arrangements governing the processing of such information.

By submitting information to OrthoAlign Solution, the client grants OrthoAlign Solution the necessary permission to access, process, review, store, and use that information solely as reasonably required to provide the requested services and operate the applicable service workflow.

Clients remain responsible for ensuring that they have the legal authority to provide such information.

For additional information regarding data handling and privacy, clients should review the OrthoAlign Solution Privacy Policy.

17. Confidentiality and Data Protection

OrthoAlign Solution recognizes that orthodontic case information and patient records may contain sensitive information.

We aim to protect information handled through our services using appropriate technical and organizational measures.

Clients should submit information through designated secure channels and should avoid transmitting confidential patient records through unauthorized methods.

Data handling may be subject to applicable privacy laws, contractual requirements, and the specific arrangements applicable to the client.

Our Privacy Policy provides additional information about the collection, use, storage, and protection of information.

18. Payment Terms

Clients agree to pay all applicable service fees, invoices, subscriptions, or other charges according to the agreed commercial terms.

Unless a separate written agreement provides otherwise, applicable payment must be completed before case processing begins.

Delayed or unpaid payments may result in:

• Suspension of case processing

• Restriction of portal access

• Delayed delivery

• Account limitations

• Additional charges where permitted by the applicable agreement

For current service and pricing information, please visit the OrthoAlign Solution Pricing.

Payment and refund matters are also subject to our applicable Refund Policy.

19. Service Availability

OrthoAlign Solution aims to maintain reliable access to its website, portal, communication systems, and digital planning services.

However, uninterrupted availability cannot be guaranteed at all times.

Service availability may be affected by:

• Scheduled maintenance

• Technical problems

• Internet or network interruptions

• Third-party service outages

• Security events

• Software updates

• Infrastructure issues

• Circumstances beyond our reasonable control

Where feasible, we will make reasonable efforts to restore affected services and communicate significant disruptions.

20. Service Updates and Changes

OrthoAlign Solution may modify, improve, update, suspend, or discontinue portions of its website, portal, features, workflows, or services.

Changes may be made to:

• Improve security

• Improve system performance

• Add new functionality

• Improve the client experience

• Meet regulatory requirements

• Improve case-processing workflows

• Respond to technological changes

• Update business processes

Where reasonably practical, significant changes affecting active services may be communicated to clients.

21. Prohibited Activities

Clients may not use OrthoAlign Solution services to:

• Engage in unlawful activities.

• Submit unauthorized patient information.

• Misrepresent professional qualifications.

• Access another user’s account.

• Attempt to bypass platform security.

• Introduce malware or malicious code.

• Disrupt platform operations.

• Conduct unauthorized security testing.

• Reverse-engineer proprietary software.

• Copy or reproduce proprietary systems.

• Resell unauthorized access.

• Abuse or threaten company employees or support staff.

• Use the service in a manner that creates a security or legal risk.

OrthoAlign Solution may investigate suspected misuse and take appropriate action, including restricting or terminating access.

22. Service Suspension

OrthoAlign Solution reserves the right to suspend or restrict access where necessary to protect the company, clients, patient information, platform security, or service operations.

Access may be suspended for reasons including:

• Violation of these Terms and Conditions

• Non-payment

• Unauthorized access

• Fraudulent activity

• Platform misuse

• Security threats

• Improper handling of confidential information

• Repeated abuse of support personnel

• Violation of applicable laws

• Other conduct that materially interferes with our services

Where immediate action is necessary to protect the platform or sensitive information, access may be restricted without prior notice.

23. Termination of Services

Either party may terminate a service engagement in accordance with the applicable agreement or written arrangement.

Upon termination, outstanding payment obligations remain payable unless otherwise agreed.

Subject to applicable legal, contractual, security, and regulatory requirements, client data may be returned, retained, or securely deleted according to the applicable data-retention procedures and client agreement.

Certain information may need to be retained for legitimate business, legal, accounting, security, audit, or regulatory purposes.

Termination does not automatically create a right to a refund for services already performed.

Refund eligibility remains subject to the applicable Refund Policy.

24. Limitation of Liability

To the maximum extent permitted by applicable law, OrthoAlign Solution will not be responsible for indirect, incidental, special, consequential, or other damages arising from the use of or inability to use our services.

This may include, where legally permitted:

• Loss of business

• Loss of revenue

• Loss of profits

• Loss of data

• Business interruption

• Indirect operational losses

Our services are provided based on the information and instructions supplied by the client.

The client remains responsible for reviewing all digital treatment-planning materials before clinical use.

Nothing in these Terms is intended to exclude or limit liability that cannot legally be excluded or limited under applicable law.

25. No Guarantee of Clinical Outcomes

Digital orthodontic treatment planning is influenced by multiple clinical and patient-specific factors.

OrthoAlign Solution does not guarantee that a particular treatment plan will result in a specific clinical outcome.

Treatment outcomes may depend on factors including:

• Patient compliance

• Biological response

• Clinical implementation

• Treatment monitoring

• Doctor’s clinical decisions

• Patient-specific anatomy

• Quality of submitted records

• Changes during treatment

The treating professional must independently assess the suitability of the proposed plan before treatment begins.

26. Third-Party Services

Some aspects of our website, portal, payment processing, hosting, communication, file storage, or technical infrastructure may rely on third-party service providers.

OrthoAlign Solution does not control all third-party infrastructure and cannot guarantee uninterrupted availability of third-party services.

Where a third-party service affects our workflow, we will make reasonable efforts to address the issue or provide an appropriate alternative where feasible.

27. Legal Jurisdiction

These Terms and Conditions are governed by the applicable laws of the Islamic Republic of Pakistan, subject to any mandatory legal rights or requirements that may apply to a particular client or transaction.

OrthoAlign Solution and the client should first attempt to resolve disputes through good-faith communication.

Where a dispute cannot be resolved through direct communication, the parties may seek mediation or arbitration in accordance with the applicable legal framework and any written agreement between the parties.

Nothing in this section prevents a party from exercising a legal right or remedy that cannot lawfully be waived.

28. Dispute Resolution

If a disagreement arises concerning our services, payment, case processing, deliverables, or these Terms and Conditions, the parties are encouraged to first attempt to resolve the matter directly.

A client should contact OrthoAlign Solution with:

• Case number, where applicable

• Relevant transaction information

• Description of the issue

• Supporting documentation

• Requested resolution

Where direct resolution is unsuccessful, the parties may consider mediation or arbitration where appropriate under the applicable laws and contractual arrangements.

29. Policy Updates

OrthoAlign Solution may revise these Terms and Conditions periodically to reflect changes in:

• Services

• Technology

• Security practices

• Business operations

• Payment procedures

• Legal requirements

• Platform functionality

The latest version will be published on this page and may include a revised Last Updated date.

Clients should review the current Terms and Conditions before submitting new cases or purchasing services.

Continued use of the services after applicable updates may constitute acceptance of the revised terms, subject to applicable law.

30. Entire Agreement

These Terms and Conditions, together with any applicable service agreement, pricing terms, Refund Policy, Privacy Policy, and other written agreements between OrthoAlign Solution and the client, form the applicable framework governing the client’s use of our services.

If a specific written agreement between OrthoAlign Solution and a client contains terms that conflict with these general Terms and Conditions, the specific written agreement will govern to the extent of the conflict.

31. Severability

If any provision of these Terms and Conditions is determined to be invalid, unlawful, or unenforceable, the remaining provisions will continue to apply to the extent permitted by applicable law.

The invalid or unenforceable provision may be modified or interpreted to the extent necessary to make it enforceable while preserving its intended purpose as closely as legally possible.

32. Contact OrthoAlign Solution

If you have questions about these Terms and Conditions, our digital orthodontic treatment-planning services, case submission process, portal access, payments, revisions, or other service-related matters, please contact OrthoAlign Solution through our official communication channels.

For an overview of our professional services, visit the OrthoAlign Solution Services.

For information about our company and digital orthodontic planning workflow, visit the OrthoAlign Solution.

For current service pricing and applicable payment information, visit the OrthoAlign Solution Pricing.

Important Summary

By using OrthoAlign Solution, you acknowledge that:

• OrthoAlign Solution provides digital orthodontic treatment planning, not direct patient care.

• Our services are intended for qualified dental professionals and authorized organizations.

• Clients are responsible for providing accurate and complete case information.

• Treatment plans must be reviewed and approved by the treating professional.

• Most standard cases are generally processed within 48–72 hours, depending on case requirements and workload.

• Revision requests should generally be submitted within 7 days where revisions are included in the applicable service.

• Minor revisions may be accommodated within the original scope, while substantial changes may incur additional fees.

• Clients are responsible for maintaining the security of their accounts.

• Unauthorized access, malicious activity, reverse engineering, and misuse of the platform are prohibited.

• Applicable payments and refunds are governed by the relevant commercial terms and our Refund Policy.

• OrthoAlign Solution may suspend or terminate access where necessary because of misuse, non-payment, security concerns, or violations of these terms.

• The treating professional remains responsible for clinical decisions and patient care.

• These Terms and Conditions are governed by the applicable laws of the Islamic Republic of Pakistan, subject to mandatory legal requirements.

OrthoAlign Solution is committed to providing a professional, secure, efficient, and reliable digital orthodontic treatment-planning workflow for dental professionals, clinics, laboratories, and orthodontic organizations worldwide.