Refund Policy – OrthoAlign Solution

At OrthoAlign Solution, we take pride in delivering premium digital orthodontic treatment planning tailored to each client’s unique clinical needs. Due to the customized nature of our services and the high level of professional expertise involved, our refund policy is outlined as follows:

1. Advance Payment Requirement

   All service fees must be paid in full before any case work begins. This ensures timely allocation of resources and uninterrupted workflow.

2. Non-Refundable Services Post Initiation

   Once a case has been submitted, reviewed, or assigned to our planning team, the payment becomes non-refundable. This reflects the specialized effort and time invested by our professionals.

3. Cancellation Prior to Case Processing

   Clients may request a full refund only if the cancellation is made before any planning or review work has commenced.

4. Client Responsibility for Case Accuracy

   It is the client’s responsibility to provide complete and accurate case details. OrthoAlign Solution is not liable for delays, revisions, or dissatisfaction resulting from missing, unclear, or incorrect information.

5. Commitment to Service Excellence

   While refunds are not issued once a case is underway, our team remains committed to resolving concerns, refining treatment plans, and ensuring client satisfaction within the defined scope of service.