Effective Date: October 15, 2026
Last Updated: October 15, 2026

At OrthAlign Solution (“OrthAlign,” “we,” “our,” or “us”), we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, disclose, and protect information when you visit our website, create an account, communicate with our team, or use our digital dental design services.

OrthAlign Solution provides digital dental design solutions for dental professionals, including orthodontists, dentists, dental laboratories, and clear aligner providers. Our services focus on CAD-based clear aligner design and may expand to include additional dental applications, such as crowns, surgical guides, dentures, and other dental prosthetics.

Because our services may involve professional account information, dental case files, technical records, and potentially sensitive health-related information, we take privacy and data security seriously.

This Privacy Policy should be read together with our Terms of Service, Business Associate Agreement, and any other applicable agreements governing your use of our services.

By accessing our website or using our services, you acknowledge that you have had the opportunity to review this Privacy Policy. Where applicable law requires consent or another specific legal basis for processing, we will rely on the appropriate legal basis rather than treating website use alone as consent to every processing activity.

If you do not agree with the practices described in this Privacy Policy, please discontinue use of the relevant services where permitted by law and contact us if you have questions about information already collected.

1. Who We Are

OrthAlign Solution is a digital dental design platform intended to support dental professionals and dental service providers through technology-enabled design workflows.

Our services may include digital case intake, dental design workflows, clear aligner planning support, communication with dental professionals, account management, billing administration, and related technical services, depending on the services available to each customer.

We may process information about customers, website visitors, dental professionals, representatives of dental laboratories, and other individuals who communicate or interact with us.

For privacy-related questions, data access requests, or concerns about how your information is handled, please use the contact details provided in the Contact Information section of this Privacy Policy.

2. Scope of This Privacy Policy

This Privacy Policy applies to personal information collected through:

• • Our official website and related web pages.

• • Customer registration and account management processes.

• • Digital dental design services and associated workflows.

• • Customer support requests, emails, and business communications.

• • Payment and subscription administration.

• • Contact forms, feedback forms, and other interactions with our team.

• • Our official social media pages, where we receive information through those channels.

• • Cookies, analytics technologies, and similar tools used on our website, where applicable.

This Privacy Policy does not automatically govern third-party websites, applications, payment providers, or services that operate under their own privacy policies.

Where we process information on behalf of a dental practice, laboratory, or other customer, our role may differ from our role when collecting information for our own business purposes. For example, a customer may act as the data controller or HIPAA Covered Entity while OrthAlign acts as a service provider or Business Associate, depending on the applicable law and arrangement.

3. Data Controller and Our Role in Data Processing

OrthAlign Solution will determine its role in processing personal information based on the services provided, the information involved, the instructions received, and applicable law.

3.1 When We Act as a Data Controller

We may act as a data controller when we determine the purposes and means of processing information for our own business activities. These activities may include managing customer accounts, responding to inquiries, administering subscriptions, protecting our website, and maintaining business records.

In these circumstances, we determine the relevant purposes for processing and are responsible for complying with applicable data protection obligations.

3.2 When We Act as a Data Processor or Business Associate

When we process personal information or health-related information on behalf of a customer, we may act as a data processor, service provider, or HIPAA Business Associate, depending on the circumstances.

In those situations, we process information according to applicable customer instructions, contractual obligations, and legal requirements.

Where HIPAA applies, our responsibilities concerning Protected Health Information (PHI) may be governed by a separate Business Associate Agreement.

3.3 Hosting and Infrastructure

Our platform may use Amazon Web Services (AWS) infrastructure and other service providers to support hosting, storage, application functionality, security, and related technical operations.

The actual providers, hosting locations, and configurations used for a particular service may depend on the applicable technical environment. Access to personal information by infrastructure providers is subject to the relevant service arrangements and applicable legal requirements.

4. Types of Personal Information We Collect

The information we collect depends on how you interact with OrthAlign Solution and which services you use.

4.1 Personal Identification Information

We may collect basic information such as:

• • Full name.

• • Business email address and, where provided, personal email address.

• • Telephone number.

• • Business or mailing address.

• • Country or general location.

• • Preferred language and communication preferences.

• • Date of birth or other verification information, where necessary for a specific lawful purpose.

We do not necessarily collect every category of information listed above from every user.

4.2 Professional and Business Information

Because OrthAlign Solution serves dental professionals and related businesses, we may collect professional and organizational information, including:

• • Dental practice or laboratory name.

• • Business address and contact details.

• • Professional role or job title.

• • Business website.

• • Professional registration or verification details, where required.

• • Company account information.

• • Authorized representatives and account administrators.

• • Service preferences and business requirements.

We use this information to manage professional accounts, communicate with customers, verify eligibility for relevant services, and provide appropriate support.

4.3 Account and Authentication Information

When you register for an account or use our platform, we may collect account-related information such as usernames, authentication records, account settings, preferences, verification status, and security logs.

Passwords and authentication secrets should be protected using appropriate security practices. We will handle authentication information according to the relevant technical and security requirements of our systems.

You are responsible for keeping your account credentials confidential and notifying us if you suspect unauthorized access to your account.

4.4 Payment and Billing Information

When you purchase our services, we may collect billing details, transaction references, subscription information, invoice records, payment status, and other information necessary to administer payments.

Our payment processing arrangements may use Stripe or another authorized payment provider. We do not intend to store full payment card details on our own systems where those details are processed directly by the payment provider.

The payment provider may independently collect and process information under its own privacy terms. Please review the applicable provider’s privacy policy for further information about its processing practices.

4.5 Dental Case Files and Health-Related Information

Depending on the services you use, we may receive dental-related files and case information needed to perform digital dental design work.

Depending on the actual workflow, such information may include:

• • Dental scans and three-dimensional digital models.

• • Intraoral scan files.

• • Dental impressions converted into digital formats.

• • Treatment-related design instructions.

• • Bite or occlusion information.

• • Case reference numbers and workflow identifiers.

• • Dental photographs or other clinical images, if accepted by the service.

• • Treatment-planning information supplied by an authorized professional.

Dental case files may contain personal information or health information even when obvious identifiers have been removed. For example, an image, embedded file metadata, case notes, or a reference number linked to another record may identify an individual.

Please submit only the information necessary for the services you have requested and follow the data submission requirements communicated by OrthAlign Solution.

4.6 Protected Health Information (PHI)

Protected Health Information is a specific legal category under HIPAA. Whether information constitutes PHI depends on the information involved, its identifiability, the circumstances of its use or disclosure, and the applicable legal requirements.

OrthAlign Solution does not intend to require identifiable patient information for services designed to operate using properly de-identified dental case files. However, you should not assume that all dental files are anonymous simply because a patient’s name has been removed.

Where our services involve PHI and HIPAA applies, the relevant processing must be handled in accordance with applicable HIPAA requirements and any applicable Business Associate Agreement.

Customers must not upload identifiable patient information to a workflow that expressly prohibits it. If a service is specifically authorized and configured to handle PHI, the applicable contractual and legal safeguards will govern that processing.

4.7 Technical and Usage Information

When you visit our website or use our platform, we may collect certain technical information, including:

• • Internet Protocol (IP) address.

• • Browser type and version.

• • Device type and operating system.

• • Website pages visited.

• • Dates, times, and duration of visits.

• • Referral sources.

• • Error reports and diagnostic information.

• • Login and session records.

• • Interactions with website features.

• • General platform usage information.

This information helps us understand how our services are used, troubleshoot technical issues, maintain security, and improve website performance.

4.8 Cookies and Similar Technologies

We may use cookies, pixels, local storage, or similar technologies to support website functionality, remember preferences, analyze traffic, and maintain security.

The specific technologies used will depend on the website configuration and the tools we enable. Where required by law, non-essential cookies and similar tracking technologies will be used only after the appropriate consent has been obtained.

You may be able to control cookies through your browser settings or any cookie preference tool provided on our website. Disabling certain cookies may affect website functionality.

4.9 Communications, Feedback, and Support Requests

If you contact us through email, a contact form, customer support, or another communication channel, we may collect your contact details and the contents of your message.

This information may include questions about our services, technical support requests, feedback, complaints, service-related correspondence, and information you choose to provide.

Please avoid including unnecessary sensitive personal information or identifiable patient data in general support messages.

4.10 Social Media Information

If you interact with our official social media pages, we may receive information that you choose to share, such as your public profile details, messages, comments, or reactions.

Social media platforms may also process information independently under their own privacy policies and terms. Their data practices are not controlled entirely by OrthAlign Solution.

5. How We Use Your Information

We use personal information for specific business, operational, contractual, security, and legal purposes, as applicable.

5.1 Providing Digital Dental Design Services

We use relevant information to receive and manage orders, understand customer requirements, process authorized dental case files, coordinate design workflows, and deliver the services requested by our customers.

The information used will depend on the particular service and the instructions supplied by the customer.

5.2 Account Creation and Management

We process account information to register customers, authenticate users, manage access permissions, maintain account settings, and provide account-related support.

We may also use relevant information to verify professional or business details where verification is necessary for a particular service.

5.3 Customer Support and Communication

We use contact and account information to respond to inquiries, resolve technical issues, provide service updates, communicate about orders, and address customer concerns.

We may send administrative notices concerning account security, billing, service availability, policy updates, or other matters necessary to manage our relationship with you.

5.4 Billing and Payment Administration

We use relevant billing and transaction information to process orders, manage subscriptions, issue invoices, confirm payments, maintain accounting records, and address payment-related inquiries.

Payment processing may be performed by authorized third-party providers under their applicable terms.

5.5 Platform Improvement and Development

We may analyze appropriate technical and usage information to understand how customers use our platform, identify performance issues, improve navigation, refine workflows, and develop additional features.

Where information relates to identifiable individuals or sensitive health information, our analysis will be subject to the applicable legal, contractual, and privacy requirements.

5.6 Security and Fraud Prevention

We may use technical information, account records, and relevant activity logs to detect suspicious activity, investigate security incidents, prevent unauthorized access, protect our systems, and maintain the integrity of our services.

5.7 Legal and Regulatory Compliance

We may process or disclose information when necessary to comply with applicable laws, respond to valid legal requests, maintain required records, enforce our contractual rights, or protect our legal interests.

Any disclosure will be assessed in accordance with applicable law and the nature of the request.

5.8 Business Administration

We may use relevant information for internal administration, service planning, customer relationship management, accounting, auditing, and business continuity.

5.9 Marketing and Promotional Communications

Where permitted by law, we may use appropriate business contact information to communicate relevant service announcements, product updates, or promotional information.

You may opt out of promotional communications where an opt-out option is provided or required by law. Opting out of marketing messages will not necessarily stop essential service, security, billing, or legal communications.

We will not treat permission to send marketing communications as automatic authorization to use PHI for marketing purposes.

6. Legal Bases for Processing Personal Information

Where applicable data protection law requires a legal basis for processing, we will rely on the basis appropriate to the purpose and circumstances.

These bases may include:

6.1 Contractual Necessity

Processing may be necessary to establish an account, provide requested dental design services, manage payments, fulfill an order, or take steps requested before entering into a contract.

6.2 Legal Obligations

We may process information where necessary to meet legal, regulatory, tax, accounting, or other applicable obligations.

6.3 Legitimate Interests

Where legally permitted, we may process information for legitimate business interests, such as maintaining platform security, preventing fraud, improving services, and managing customer relationships.

We will consider applicable requirements and individuals’ rights when relying on this basis.

6.4 Consent

We may rely on consent where required or appropriate, including for certain non-essential cookies, marketing activities, or other processing that legally requires consent.

Where consent is the applicable legal basis, it may be withdrawn subject to the relevant legal conditions. Withdrawal does not invalidate processing lawfully carried out before withdrawal.

6.5 Special Categories and Health Information

Health information may be subject to additional legal requirements beyond the ordinary legal bases described above. Where applicable, we will rely on the relevant legal authority, contractual arrangements, permissions, or safeguards required for the specific processing activity.

The legal basis for processing will depend on the applicable jurisdiction, the role of each party, and the information involved.

7. Payment Processing Through Stripe

OrthAlign Solution may use Stripe to facilitate secure payment processing for orders, subscriptions, and related transactions.

Where Stripe processes your payment information directly, payment card details are handled according to Stripe’s applicable systems, terms, and privacy policy.

We may receive limited payment-related information necessary to administer your transaction, such as payment status, transaction references, billing details, invoice information, and subscription status.

We do not intend to store full payment card details in our own systems where those details are processed directly by Stripe. However, this statement should be confirmed against our actual payment integration and technical configuration.

For additional information, please review the Stripe Privacy Policy.

8. Dental Information, De-Identification, and HIPAA Compliance

Because OrthAlign Solution supports dental professionals, appropriate handling of dental case files and health-related information is an important part of our privacy practices.

8.1 Submit Only Authorized Information

Customers are responsible for ensuring that they have the authority and appropriate legal basis to submit information to OrthAlign Solution.

Before uploading dental files, customers should review the relevant service requirements and remove unnecessary patient identifiers where the service requires de-identified information.

8.2 De-Identified Information

Removing a patient’s name alone may not be sufficient to de-identify a dental file. Other identifying details may appear in file metadata, image content, notes, embedded records, or information that can be linked to other datasets.

Where HIPAA applies, information must satisfy the applicable HIPAA de-identification requirements before it can be treated as de-identified PHI under that framework.

OrthAlign Solution does not guarantee that information submitted by a customer has been properly de-identified merely because the customer describes it as anonymous.

8.3 Identifiable Patient Information

Do not upload identifiable patient information to services or workflows that prohibit its submission.

If a customer accidentally submits identifiable health information, the customer should promptly notify OrthAlign Solution through an appropriate secure channel. We will assess the situation and take reasonable steps consistent with applicable law, contractual obligations, and technical capabilities.

Such steps may include restricting access, coordinating secure deletion where appropriate, or taking other measures required by law or the applicable agreement. Accidental receipt does not automatically make the information anonymous or authorize further processing.

8.4 HIPAA Business Associate Obligations

Where OrthAlign Solution acts as a Business Associate under HIPAA, the handling of PHI will be governed by the applicable HIPAA requirements and any relevant Business Associate Agreement.

Please review our Business Associate Agreement for further information about permitted uses and disclosures, security safeguards, incident reporting, subcontractors, and other applicable obligations.

8.5 Customer Responsibilities

Dental practices, laboratories, and other customers are responsible for determining what information may lawfully be shared with OrthAlign Solution and for obtaining any necessary permissions, authorizations, or consents.

Customers should also follow their own privacy notices, professional obligations, and applicable healthcare data protection requirements.

9. How We Share Personal Information

We do not share personal information indiscriminately. We may disclose information in the circumstances described below, subject to applicable law and the nature of the information.

9.1 Service Providers and Processors

We may share relevant information with authorized service providers that help us operate our website and platform, host data, process payments, provide technical support, maintain security, or deliver other business services.

These providers may include cloud infrastructure providers, payment processors, communications services, analytics providers, and technical support providers, depending on the services we use.

Where required, we implement contractual and other appropriate safeguards governing these providers’ handling of personal information.

9.2 Customers and Authorized Representatives

Where we process information on behalf of a dental practice, laboratory, or other customer, we may make the relevant information available to that customer and its authorized users as necessary to provide the requested services.

We will handle access in accordance with applicable instructions, permissions, and security requirements.

9.3 Legal and Regulatory Authorities

We may disclose information to courts, regulators, law enforcement agencies, or other authorized authorities when disclosure is required by applicable law or is otherwise legally permitted.

Where appropriate and legally permitted, we will assess the scope and validity of the request before responding.

9.4 Business Transfers

If OrthAlign Solution undergoes a merger, acquisition, restructuring, financing transaction, or sale of relevant business assets, personal information may be disclosed or transferred as part of that transaction, subject to applicable legal requirements and appropriate safeguards.

9.5 Protection of Rights and Security

We may disclose relevant information when reasonably necessary and legally permitted to investigate suspected fraud, enforce our agreements, protect our rights, address security incidents, or protect the safety of our customers or others.

9.6 With Your Direction or Authorization

We may share information when you direct us to do so, authorize the disclosure, or otherwise provide a valid legal basis for the sharing.

9.7 No Unlawful Sale of Personal Information

We do not intend to sell personal information in exchange for money. If a particular activity is legally defined as a sale, sharing, or targeted advertising activity under an applicable privacy law, we will assess and address that activity in accordance with the relevant legal requirements.

10. Cookies, Analytics, and Website Tracking

Our website may use cookies and similar technologies to improve functionality, support account sessions, understand website traffic, and maintain security.

10.1 Essential Cookies

Essential cookies may be used to support functions necessary for the website or platform to operate, such as account authentication, session management, security, and user preferences.

10.2 Analytics Cookies

Where enabled, analytics tools may help us understand general website usage, identify technical problems, and evaluate the performance of website features.

The information collected and the providers involved will depend on the analytics tools configured on our website.

10.3 Preference Management

Where required by applicable law, we will provide an appropriate mechanism to obtain or manage consent for non-essential cookies.

You can also adjust cookie settings in your browser. However, blocking essential cookies may prevent certain website features or account functions from working properly.

10.4 Third-Party Tracking

If third-party analytics or advertising tools are enabled, those providers may process information according to their own terms and privacy practices. We will configure and use these tools subject to applicable privacy requirements.

We recommend reviewing any cookie preference options provided on our website for more information about the technologies currently in use.

11. Data Retention and Deletion

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, subject to applicable legal requirements, contractual obligations, and legitimate operational needs.

11.1 Account Information

Account information may be retained while an account remains active and for a reasonable period afterward where necessary to resolve disputes, maintain business records, enforce agreements, or comply with applicable law.

11.2 Transaction and Billing Records

Billing and transaction records may be retained for the periods required by applicable tax, accounting, financial, and legal requirements.

11.3 Technical and Security Records

Technical logs and security records may be retained for periods appropriate to security monitoring, incident investigation, fraud prevention, and operational needs.

11.4 Dental Case Files and Health Information

Dental case files and health-related information will be handled in accordance with the applicable service arrangements, customer instructions, retention requirements, and relevant privacy and healthcare laws.

Where a Business Associate Agreement applies, the return or destruction of PHI will be governed by that agreement and applicable HIPAA requirements.

11.5 Deletion Requests

Where permitted by law and technically feasible, you may request deletion of personal information for which we are responsible.

Some information may need to be retained to meet legal obligations, resolve disputes, maintain required records, protect security, or fulfill other lawful purposes. Where retention is required, the relevant information will remain subject to applicable safeguards.

12. Data Security and Protection Measures

We recognize the importance of protecting personal information against unauthorized access, disclosure, alteration, loss, or destruction.

Depending on the systems and services involved, our security measures may include:

• • Access controls and authentication.

• • Role-based access restrictions.

• • Secure transmission mechanisms.

• • Monitoring and logging of relevant system activity.

• • Security updates and technical maintenance.

• • Backup and recovery procedures.

• • Workforce confidentiality obligations.

• • Incident investigation and response procedures.

• • Administrative and technical measures designed to reduce security risks.

The specific safeguards implemented may vary depending on the service, technical environment, and type of information involved.

No method of transmission or electronic storage can be guaranteed to be completely secure. Accordingly, although we take appropriate steps to protect information, we cannot promise absolute security.

Customers should also maintain secure devices, protect account credentials, restrict access to authorized personnel, and notify us promptly if they suspect that an account or submitted information has been compromised.

13. International Data Transfers

Depending on our service providers, business operations, and your location, personal information may be processed or stored in countries other than the country in which it was collected.

Data protection laws differ between jurisdictions. Where applicable law imposes requirements on international transfers, we will implement the necessary legal mechanisms and safeguards for the relevant transfer.

These measures may include appropriate contractual protections, recognized transfer mechanisms, or other safeguards required by the applicable jurisdiction.

For information concerning a particular transfer or processing arrangement, please contact us using the details provided below.

14. Your Privacy Rights

Depending on your location, the nature of the information, and applicable law, you may have certain rights concerning your personal information.

These rights may include the following:

14.1 Right to Access

You may have the right to request confirmation of whether we process your personal information and to obtain access to relevant information.

14.2 Right to Correction

You may request correction of personal information that is inaccurate or incomplete, subject to applicable legal requirements.

14.3 Right to Deletion

You may have the right to request deletion of personal information, subject to exceptions permitted or required by law.

14.4 Right to Restrict or Object

In certain circumstances, you may have the right to request restriction of processing or object to particular uses of your personal information.

14.5 Right to Data Portability

Where applicable, you may request a copy of certain personal information in a commonly used electronic format or request its transfer to another provider, subject to legal conditions.

14.6 Right to Withdraw Consent

Where processing is based on consent, you may be able to withdraw your consent. This will not affect the lawfulness of processing carried out before withdrawal.

14.7 Marketing Preferences

You may opt out of promotional emails using the unsubscribe mechanism provided in those communications, where available. Essential account, security, transaction, and legal notices may continue.

14.8 How to Exercise Your Rights

To submit a privacy request, contact us at [Insert Privacy Contact Email].

Please identify the request you wish to make and provide sufficient information for us to understand and verify it. We may request additional information where reasonably necessary to confirm your identity or authority.

We will respond within the timeframe required by applicable law. Certain requests may be limited or declined where a legal exception applies.

Where OrthAlign Solution processes information on behalf of a customer, we may need to refer the request to that customer or assist the customer in responding. This is particularly relevant to patient health information held by a dental practice or another healthcare organization.

15. Children’s Privacy

Our services are primarily intended for dental professionals, dental laboratories, healthcare businesses, and other authorized professional users rather than children using the platform independently.

We do not knowingly seek to collect personal information directly from children through a service intended for professional account holders, except where such processing is appropriately authorized and permitted by applicable law.

Dental case information may relate to patients who are minors. Where such information is processed, the submitting customer is responsible for ensuring that it is authorized to provide the information and that applicable legal requirements concerning minors are satisfied.

If you believe that a child has submitted personal information to us inappropriately, please contact us so that we can review the situation and take appropriate action.

16. Third-Party Websites and Services

Our website may contain links to third-party websites, payment providers, software platforms, or external resources.

These third parties may have their own privacy policies, security procedures, and data handling practices. OrthAlign Solution does not control all of their operations and is not responsible for the privacy practices of independent websites that we do not operate.

Before providing personal information through an external website or service, we encourage you to review its applicable privacy policy and terms.

17. Email Communications and Marketing Preferences

We may send service-related emails about account registration, order status, payment confirmations, support requests, security notifications, and important changes to our services or policies.

Where permitted by law, we may also send business updates, product announcements, and marketing communications.

You may unsubscribe from promotional communications using the method provided in the relevant message or by contacting us. We will process opt-out requests in accordance with applicable requirements.

Please note that opting out of marketing communications will not necessarily stop essential communications needed to manage your account, complete transactions, provide requested services, or comply with legal obligations.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, business operations, legal obligations, or privacy practices.

When we make changes, we will update the “Last Updated” date at the beginning of this page. Where required by applicable law, we will provide additional notice or obtain consent for material changes.

We encourage you to review this page periodically to stay informed about how OrthAlign Solution handles personal information.

Your continued use of our services after an update does not automatically constitute legally valid consent to every new processing activity. Where consent or another specific legal basis is required, we will address that requirement separately.

19. Contact Information and Privacy Requests

If you have questions about this Privacy Policy, want to exercise an applicable privacy right, or need to report a concern about personal information, please contact OrthAlign Solution using the details below.

Company: OrthAlign Solution
Privacy email: info@orthoalignsolution
Website: www.orthoalignsolution.com

When contacting us, please avoid sending unnecessary sensitive personal information or identifiable patient health information through unsecured channels.

For information about the contractual terms governing our services, you may also review:

• • Terms of Service

• • Business Associate Agreement

• • Contact Us

• • Security and Compliance

The internal links above are suggested paths and must be checked against your actual website structure before publication.

20. Frequently Asked Questions About the OrthAlign Solution Privacy Policy

What information does OrthAlign Solution collect?

OrthAlign Solution may collect personal identification details, business and professional information, account information, billing records, technical usage data, communications, and dental case files required to deliver its services. The categories collected depend on how you use our website and platform.

Does OrthAlign Solution store credit card information?

OrthAlign Solution uses Stripe or another designated payment provider for payment processing, depending on the active integration. Where card details are processed directly by the payment provider, we do not intend to store full card details in our own systems. Please review Stripe’s privacy policy for information about its payment processing practices.

Does OrthAlign Solution collect patient health information?

Our services may involve dental case files or health-related information supplied by professional customers. Customers should follow the requirements of the specific service and avoid submitting identifiable patient information to workflows that prohibit it.

Where PHI is handled under HIPAA, the applicable legal and contractual safeguards, including any relevant Business Associate Agreement, apply.

Is removing a patient’s name enough to anonymize dental files?

Not necessarily. Dental scans, photographs, metadata, embedded information, and case references may still identify a patient or be linked to an identifiable record. Customers should ensure that information meets the applicable de-identification requirements before treating it as anonymous.

How does OrthAlign Solution protect my information?

Depending on the service, we use appropriate administrative, technical, and organizational safeguards intended to protect information against unauthorized access, loss, misuse, and disclosure. No electronic system can guarantee absolute security.

Does OrthAlign Solution share personal information with third parties?

We may share relevant information with authorized service providers, such as hosting and payment providers, or where disclosure is required or permitted by law. Sharing is subject to applicable contractual, security, and privacy requirements.

Can I request deletion of my personal information?

Depending on applicable law, you may request deletion of personal information that we control. Some information may need to be retained for legal, accounting, security, contractual, or other permitted purposes. If information is held on behalf of a dental practice, that organization may need to handle the request.

How can I update my personal information?

You can contact us using the privacy contact details listed above to request a correction or update. You may also be able to update certain account details directly through your account settings, if that feature is available.

Does OrthAlign Solution use cookies?

Our website may use essential cookies and, where enabled, analytics or other similar technologies. Cookie settings can be managed through your browser or a consent tool provided on the website. Non-essential tracking technologies will be handled in accordance with applicable consent requirements.

How can I contact OrthAlign Solution about privacy concerns?

You can contact us through the privacy email address or contact form listed in this policy. Please include a clear description of your concern and avoid submitting unnecessary patient information through unsecured channels.

21. Final Statement

OrthAlign Solution is committed to handling personal information responsibly and transparently. We aim to collect only information relevant to our services, use it for legitimate purposes, protect it through appropriate safeguards, and respect applicable privacy rights.

By maintaining clear privacy practices and working with customers to handle dental case information appropriately, we seek to support trust, accountability, and responsible data protection across our digital dental design services.

For more information about the contractual and operational terms that apply to your use of our services, please review our Terms of Service and Business Associate Agreement.